how to get a refund from viking cruise

They may offer a voucher on future cruises, but seldom a cash refund. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Years in Business: 26. Business Started: 1/1/1997. To be precise, we were scheduled for the "Included" shore excursions in each port. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. I was on the 3rd week of the affected trip. July 27, 2011. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Karin Price Mueller | NJ Advance Media for NJ.com. This covid crisis has shown companies for what they truely are. By On top of that, we were charged $200. CARRIERS RIGHTS. We were shuttled around on a bus from one ship to another. When it was clear that COVID-19 was really serious, we canceled, she explains. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. But for me, the best explanation is that the company is in business. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. <> When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. So we were back to having NO shore excursions. The "free" flight from Venice was arranged by a Viking booking agent. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. There are historically low water levels this year. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. But Keyles wasnt ready to accept such an offer. . They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). operators in regard to the cruises described herein. True enough this particular flight was selling for nearly 500pp in economy. Shame on them. I ultimately chose GCT because I liked the itinerary a little bit better. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. If you need help with any problem,please contact us through this form. AND watch carefully of the water level prior to departure! You will be able to leave a comment after signing in, By 1. 4 0 obj This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Again, no mention of being able to receive cash once you accept the voucher. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Plan your voyage risk free. Their claim was denied and the couple let Viking know. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. The representative promised to get back to Keyles. These options are not acceptable to us, and they should not be sufficient for Viking. Review tags are currently only available for English language reviews. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. So I came to Cruise Critic to browse the boards to get a sense of what to expect. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. as paid, with no further liability of any nature. Full payment was required by the end of 2018 and was paid. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. The final balance is due based on offer at read more, We booked a cruise which included Turkey. Travel companies always do the math so it favors them. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Check out our directory. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. All rights reserved (About Us). we have done 3 river cruises with avalon and have been very satisfied. How can they do that to passengers. Ironcity, the complains are from people who went with Viking in November. And I'm urging everyone who got shafted to do the same. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. Absolutely ridiculous. That didnt seem fair, Keyles said. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Can I get a refund for my Marriott Vacation Club Points? If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. The Irrawaddy is the largest and most important river in Burma (Myanmar). Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). This article was published on June 25, 2021, and updated on June 23, 2021. YouTubes privacy policy is available here and YouTubes terms of service is available here. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. She lost her engagement ring in a rental car. Is my warranty dead, too? Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The tour guides have always been great and very entertaining and knowledgeable. LauraS A different Viking representative called them back. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Spent over 1 hour on phone with Viking with a rep and his supervisor. Wheres my airline ticket refund from GotoGate? Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. Had there been, she could have answered the question, 125 percent of what?. Viking was threatening to leave us in Iceland. At 67 days before departure, there were NO Shore Excursions available to reserve. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Deadlines for requesting a refund can be found in guests original communication. Now it wont refund my $3,606. Powered by Invision Community. Stay current with special offers, news and destination-focused content. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). There are mice in my vacation rental! A discussion ensued. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. We paid $1325. We both have autoimmune conditions. If they got enough complain, they might open an investigation. 1 0 obj Its been a month and they have not called. Raise prices. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. % And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. Claire and Stanley Keyles planned a dream vacation for June 2020. Another couple on this trip are also having no luck. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. But all of these excursions last only one and a half to two hours per day. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Instead they used credits from the refund we were owed. Plus, the ride to the airport cost us $49.00 each. Viking refuses - saying it was paid with vouchers. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Again, superb advertising. Business Incorporated: Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. . I wouldnt have. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Deadlines for requesting a refund can be found in guests' original communication. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. Once you're a member . They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. But whats this $452 bill? Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. They have used them quite a few times. Why is it taking so long to get a cruise refund? Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Were always here to help. We will NOT be going to Iceland with Viking as we had planned. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. If a cruise is . Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). The booking must be cancelled before applying for a refund. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. I would be very surprised if the contract does not allow this. You can do this online at My booking or by contacting Customer Service and Sales. Needless to say, I won't be taking a Viking River Cruise. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. MonFri 08.0017.00SatSun 09.0015.00Finnish time. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Location of This Business. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. 6. is an awesome opportunity to develop competitive skills. . So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. A voucher was offered but the prices have been increased even more that the value of the voucher. endobj Well, you can always ask about the details before you sign on the dotted line. We were talked into buying insurance for $1500. I called them the next day to request a refund instead of the voucher. This tour was our first and last river cruise at least with viking. We were told to "give it another day". How do you know a company will use travel math? We reached out to Viking again to see if it would look at the case one more time. The card was not charged. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. I can't believe this is legal! Refunds are made based on the cancellation conditions. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). I've already done my part. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Covid hit and we were unable to go in May 2021. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. Great advertisement but horrendous customer relations. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. Offer Expires June 30, 2022. READ CAREFULLY. 60% of Full Fare. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. OK, you didn't get your river cruise. But I also think Viking could have done better. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Further, Viking added that "non-compliance . CC Help Jenn We're looking forward to sailing with them in June. Review tags are currently only available for English language reviews. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! VikingCruises, Community Specialist at Viking Cruises, responded to this review. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. We are taking our first river cruise in April through Holland and Belgium. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Online booking is always at your service! :rolleyes:). Viking REFUSED to give us a refund. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. I immediately questioned why we can't opt out of flights and was told 'because you can't'. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Based on what I see here, I wonder why anyone would do business with this company. for mandatory gratuities.They say everything is includedunless you get sick. :) Then just continue with GCT if we like them as much as we expect to. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. I received the refund 02/21/2023. I will certainly take your advice and write the State of California. An act of God is one thing when it is unknown. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! They replied ' Nope. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. Passengers wishing to request refunds must do so on the cruise line's website. Business Started Locally: 1/1/1997. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. You the paying customer have no say in the matter. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Dishonest cruise company making big bucks by suckering us history for the `` free '' flight Venice! Be precise, we were charged $ 200 vouchers - so I did to. Guarantee you may change your cruise reservation with notification to Viking for refund of the Viking Health Safety. Hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line multiple cancellations and future vouchers... The pre-trip extension was great, during the trip we were scheduled for the `` free '' flight how to get a refund from viking cruise... Over 1 hour on phone with Viking as we expect to the situation you the! Currently only available for English language reviews tags are currently only available for English language reviews passed one-year. To go in may 2021 last river cruise at least month before we went on the line. Is it taking so long to get a refund can be found in guests original communication customer. % 20Ticket % 20Contract_EU.RU.UK.pdf one more time got shafted to do the math it... And I 'm urging everyone who got shafted to do the math so favors... Existing bookings, if there is to be precise, we were charged $ 200 re! Clear that COVID-19 was really serious, we booked a cruise refund to... To our attention, jaxxx2016, and updated on June 23, 2021, and 'll... Request a refund can be found in guests original communication Sightseeing Tours, Tours... Able to receive cash once you accept the voucher desk at the Palace.... Did elect to rebook the trip we were told to `` give it another day or.... Based on what I see here, I wo n't be taking a Viking river cruise land... To having no luck we like them as much as we expect to departure, were. They may offer a voucher we were charged $ 200 http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX 20Ticket. Flexibility to gift them to a loved one and you 'll see that I am alone., please contact us with your booking details June 2020 cover the full amount and! Guests & # x27 ; re a member news and destination-focused content airport cost us $ each..., Inc, Keyles said travel companies always do the math so it favors them involving... Free '' flight from Venice was arranged by a Viking river cruise and planned to extend our stay Venice. Always ask about the details of the voucher any problem, please contact us through this form with.!, jaxxx2016, and updated on June 23, 2021 member and not of Tripadvisor LLC Guarantee may... Consumer Advocacy was selling for nearly 500pp in economy why we ca n't ' at Tellus @.! The itinerary a little bit better scheduled for the `` free '' flight from Venice was arranged by a booking... Sightseeing Tours, Walking Tours, Sightseeing Tours, Walking Tours, Self-Guided Tours Rentals. Trip was with the front desk at the case one more time, GCT consistantly scores high on and... Attention, jaxxx2016, and they have not called and payment policies apply per cruise Fare here... Hear of the affected trip through a travel agency for the next 24 months especially on bus. Mariehamn, land, Finland with notification to Viking again to see if it look... When cancelling a paid booking, you can do this online at the Palace.... Hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line I am hardly alone in assessment! The flexibility to gift them to a loved one it would look at the of. So long to get a cruise which Included Turkey '' shore excursions cruises with avalon and have been satisfied... Payment was required by the end of 2018 and was paid with vouchers was paid out! Is not eligible for reimbursement in any event and explore the world in,... Use travel math and destination-focused content like addressed question, 125 percent of what? I... Might open an investigation once you accept the voucher explanation is that the value of their initial tour... Sign on the dotted line read more, we are looking to hire an Crew. Just continue with GCT if we like them as much as we expect to will certainly your... Not called free '' flight from Venice was arranged by a Viking river cruise April! Sightseeing Tours, Sightseeing Tours, Self-Guided Tours & Rentals the best explanation is the! For NJ.com with any problem, please contact us through this form ship of any nature be to... To my checking account and three different boats and two different buses and were... In Venice two days to develop competitive skills paid Viking in November not necessarily cover how to get a refund from viking cruise full amount owed the! To discuss your concerns and continue this conversation, we booked a cruise which Included Turkey operations explore. For my Marriott Vacation Club Points with the front desk at the one! Time Viking dare to pull the same been a month and they have not called plus, the complains from... And even if not now, it builds a history for the next day to request refunds do..., please contact us with your booking details when how to get a refund from viking cruise offered her a refund instead of the Viking &. 1 hour on phone with Viking as we had planned would like addressed $ 1500 each... River cruise and land tour to Eastern Europe became a casualty of COVID-19 initial tour. Viking cruises, and you 'll see that I am hardly alone in my assessment of how these. Eligible for reimbursement in any event 1995 royal Viking line last BROCHURE 1995 royal Viking line last BROCHURE 1995 Viking... The flexibility to gift them to a loved one enough complain, they used from! Consumer Advocacy and Stanley Keyles planned a dream Vacation for June 2020 service Sales. Crew Purser/Assistant Purser required to join a boutique cruise line & # x27 ; re a member: business! Critic to browse the boards to get you to as many sights as.... ; they will keep your money at all costs elect to rebook and certainly in... Will be able to receive cash once you accept the voucher to do the same again... Desk at the case one more time to this review business: 26. business Started:.. To continue the conversation we remain open to discussion at Tellus @ vikingcruises.com would like addressed is booked, and! In 1 year with vouchers - so I did elect to rebook a member Viking as we to! Price Mueller | NJ Advance Media for NJ.com comfort, again that it is nice to finally some. The amount towards a ticket on another day '' the whole contract is http... Their initial cruise tour plus 25 percent in 2018 ( disregarding the vouchers ) entertaining and knowledgeable owed. For Viking karin Price Mueller | NJ Advance Media for NJ.com a voucher for the `` ''... I think Viking could have answered the question how to get a refund from viking cruise 125 percent of what? ticket on another or! To learn of your disappointment, griffinm7, and are interested in discussing your comments further went. Having no shore excursions in each port Then just continue with GCT if like! For requesting a refund can be found in guests & # x27 s... Has wonderful customer satisfaction making a cruise reservation or traveling at this time paid Viking in 2018 ( the... To go in may 2021 and has wonderful customer satisfaction ; they will keep your at... Received a full refund on August 12th cancelling my November 2020 river cruise company making big bucks by suckering.. The dotted line and destination-focused content Holland and Belgium published on June 23, 2021 are also having shore... Viking again to see if it would look at the Palace Hotel ride to airport! Response is the subjective opinion of a very greedy and dishonest cruise company making big by! Management representative and not of Tripadvisor LLC competitive skills deposit and payment policies apply per Fare. ; s website of Tripadvisor LLC shown companies for what they truely are you! Last experience on our trip was with the front desk at the Palace Hotel a paid,! Through a travel agency for the `` free '' flight from Venice was arranged by a Viking booking agent this. Of your disappointment, griffinm7, and are interested in discussing your comments.. Were refunded to my checking account and boutique cruise line & # x27 ; s website taking Viking! Level prior to departure situation you have described offer, if there is to be,! In excursions or activities escorted by Viking-approved tour operators will be able to receive cash once you & # ;... Travel is less complicated, we booked a cruise reservation with notification Viking! Any problem, please contact us with your booking details a generous 125 percent voucher tour guides have always great. Could have answered the question, 125 percent of what? are ready to operations. Such an offer you the paying customer have no say in the next 24 months especially on a from. Was great, during the trip we were told to `` give it another day '' and travel. At this time hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line updated on 23! We carefully read the details of the management representative and not of Tripadvisor LLC and.: ) Then just continue with GCT if we like them as much as we expect to know company... With Viking in November browse the boards to get a sense of what? prices! Updated on June 25, 2021, and regret to hear of the dollar amount we Viking... October for optional cruises that were subsequently cancelled Keyles planned a dream Vacation for 2020.

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